You look for a Residential street when you are ready to buy your first house and you are ready to settle down and have children, you want to avoid a “busy street”.  You are essentially choosing to avoid living on a “collector” or “arterial” road.  A road fit for the purpose of living on.

Collector roads have more traffic and bring folks in from residential areas to the higher speed roads that actually go someplace.

Non-commercial Arterial roads are urban roads that act as the main routes for carrying traffic through a city.  Their focus is on the efficient flow of traffic through a city.  If you want to go somewhere quickly get on a non-commercial arterial road.

Commercial arterial roads provide easy access to businesses, with mini malls, mom and pop shops, big box stores and any number of opportunities to stop your car and spend your money.  The flow of traffic is less efficient because of the abundant access to businesses.  If you want to buy something get on a commercial arterial road. 

Limited access roads  such as free-ways, seriously limit where traffic can get on or off, which makes for very efficient travel on these roads.  This is why the freeway moves so well, there is little turbulence from new traffic entering, and in this case, no interference to the flow of traffic caused by traffic lights.  I remember a number of years ago, the embarassment that was expressed in North Vancouver, that they had the only traffic light on the transcanada highway. (It isn’t true, there are traffic lights along the highway in towns like Golden BC or Revelstoke BC, but perhaps North Van was the last in a developed urban area.

Highways allow for travelling further, without significant business or residential access, but they often do allow more access to collector roads. 

Service roads provide a unique function with highways.  Where highways come into town (like in Rocky Mountain House AB) “service roads” are employed to provide access to businesses such that the function of the highway isn’t impaired by the business access.  Its a smart idea.

Understanding why Business Frontage is only of benefit sometimes

When a motorist wants to get from point A to point B in a timely manner, Business frontage or access on the streets the motorist drives on, has no advantage for the motorist or the business owner.  For the business owner, he is NOT a potential customer.  For the motorist, the buesiness access just slows things down by congesting traffic and introducing more traffic lights where he needs to wait on his trip.  So a word of wisdom to the cities and municipalities that consider introducing commercial development on non-commercial arterial roads. Don’t. The old fashioned idea that business frontage is good for property value and taxes does not hold on these roads.  It is a compromise of the road’s primary purpose which is to move traffic efficiently.  That thinking only holds when you are considering a commercial arterial road.  In Abbotsford, there is an commercial arterial road called “South Fraser Way” which has shopping malls and auto centres, and strip malls, and car dealerships, and it is a place where people go to buy things.  Maclure is a non-commercial arterial road in Abbotsford which stretches almost the entire length of the city, with almost no commercial at all.  It is limited access (every 1/2 mile or so, rather than every block) and it is 2 lanes with a median.  It is the most efficient road in Abbotsford for travelling across town and a testament to the prior city leaders who had the vision for a road with no drive-ways.

The different types of roads above look different.  residential and collector are likely to have sidewalks, arterial might, but limited access, highways and service are unlikely to have sidewalks.  Speed limits are different too.  A commercial arterial road should have lower speed limits than a non-commercial arterial road that is limited access.

I see anomolies.  Perhaps someone is working on our behalf to keep things simple, but in our cities, a standard speed limit of 50 Km/h applies unless it is otherwise posted.  South Fraser way is a major 2-3 laned commercial road with a speed limit of 50, and my small dead end residential road full of young families with children has no posted limit meaning that it’s limit is also 50. This does not make sense.  Perhaps there should be a sliding scale based on road classification;

• Residential 40 KM/H
• Collector 50  KM/H
• Non-Commercial Arterial 60  KM/H
• Limited Access 70-100  KM/H

Now I’ll introduce you to a radical idea of which I am quite an advocate… Ready?   Roads are for driving on.  They exist only to move people from place to place.  They are not for parking or any other purpose.  They are to provide space for people to move from one location to the next.  With the context of this truly revolutionary idea the next points will fall into line.

The idea of allowing car parking on roads is silly.  Regardless of what has happened in the past, why do we need to build roads 4 lanes wide just because somebody decided to leave their car “out” on the street?  We see car parking on some commercial. arterial and collector roads as well as  residential. The idea that people view this as a right rather than a privilege, that people don’t consider whether they have space to park a car before they buy one is bizarre.  Since the roads are built with your tax dollars, and you are forced to go work to earn that money I think this should be a point that is dear to you. In progressive countries like Japan, you need to prove that you have room to park your vehicle before you are allowed to purchase one. (Smart)

In Canada we have very wide lanes.  Our lanes are much wider than our vehicles.  Most vehicles will have an extra 1-2 meters of space beside them in their lane.  Its hard to estimate exact distances while driving on the freeway, and no I’m not walking out there with a tape measure.  We also (at least in the lower mainland of BC) have this annoying habit of making roads wide enough for 2 lanes and then not putting lane markings on them. So where you could safely have people passing each other allowing for a smoother flow of traffic, you have this ambiguity.

Or there might be times where you want to restrict people from passing to make a safer stretch of road, or where you could have a bike lane that is then swept clean where bikes would be safe to travel with less interference from cars. Often there is just a single lane and then there are 2 lanes, with no sign or warning. the dotted lines come out of nowhere, making the road and the traffic on the road unpredictable and therefore less safe. Plus if you need to increase the capacity of a road, a can of paint is a pretty cheap way to improve your road’s carrying capacity.

So this post feels like a plane circling in the air looking for a place to land, and I think it will have to be a work in progress.  It holds some examples of the need for design, but isn’t really a comprehensive treatment… yet.  

Share your ideas in the comments below.

Greg.

 

 

When we cry wolf in traffic, we desensitize drivers to real dangers and real warnings and reduce the overall safety of traffic.

Growing up I was told a fable about a bored little shepherd boy who “cried wolf” to amuse himself.  The townsfolk responded quickly, coming to the boys aid only to learn there was no wolf.  Several times he played this game and each time the townsfolk rushed to the field to defend boy and sheep.  At last a time came when there was a wolf, but no willing townsfolk to answer the boy’s cries.  For the little boy who cried wolf, was the threat real? not at first.   There was no wolf, until he had consumed the good will of the townsfolk.

In improving Quality, continual improvement through the practice of incremental refinement is a powerful approach.

For example, as I drive home I have a route that works quite well. It is the most direct path between two points or the fastest path between two points. As I go along I start to notice things. Hey, people are turning off here, I wonder why or hey, Google disagrees with me and thinks it knows it better route. (Google maps that is, Google doesn’t talk to me yet…) Or hey, I wonder where that road goes it comes out at an intersection and looks busier than the road I took previously. Through experience we don’t become experts at driving down new roads but we become experts driving down the roads that we know. So with each opportunity to observe a contrary point of view each opportunity to experience the effect of plans. We are in a position to improve and to do better.

I believe in continual refinement. Let’s draft a document, present it to some other knowledgeable people and have them critique it. Then lets present it to our customers and have them shoot it full of holes. After each critique and review, we see problems and we fix them, so it becomes better and better and better until we have a really good document. The alternative is to try and get things perfect before we benefit from the insight and correction we might be offered. Producing PERFECT work is the realm of those who fear that the customer will discover they are not perfect.  In producing PERFECT work (which is really just unreviewed work) Those doing the writing will tend to overthink second guess and overcorrect the work in the hopes that it will not fail, this extra “dilligence” will result in an increased cost that may or may not pay off in acceptance by the customer.

So, let’s put it out so the customers can test it.  Every time the work encounters a problem, we hear about it and we’re able to improve our documentation. Things that we anticipated would be a problem, are not.  However those that we never would have anticipated become problems. We let our customers help us achieve quality through continual and repeated refinement.

In the case of a business process that is being refined, where incremental change is possible (and it isn’t always) staff experience less disruption, maintain more productivity and generally experience less stress caused by change.

Some customers I worked with had been drafting some webpages which would represent their department and department’s initiatives.  They had these pages in draft form for 3 years, during which time, none of their customers could read the information they had been thoughtfully compiling.  The information by that point, ironically was out of date and would require updating.  Their desire to get the information absolutely perfect had effectively removed the entire benefit of compiling the information in the first place.

Often in the IT environment where I work, we wrestle with the need for information that should be documeted, but which has not been. Even if we had partial information, outdated information, or incorrect information that would be preferable to NO INFORMATION.  At least partial information gives you a place to start. A contact, a server name, a vendor’s 1800 number.  So I am through my experience a fan of work that is created imperfect, and then refined as opportunity presents itself. 

Well, this document has been sitting in draft for a while, so I’m going to kick it out there.  Maybe though it it incomplete, it will be of some benefit.  Let me know what you think, and I’ll improve it as we go.

Someone who is greeted feels good because you took the time and effort to greet them to extend them courtesy and respect. So greeting is good. The greeting itself may have some value, but it is significantly less value than the reasons or attitude behind the greeting. But, some bright guy thought, hey all this greeting is a lot of work, I need some help, I’ll build a machine to concentrate on making the customers feel good, so I can go on with whatever I’m doing. So you walk in and the machine (decorated as a cat or some such friendly apparition) says “Hello”, and when you leave it says “Welcome” or “Hello”. I tried to determine if the greeting was directional (one greeting upon arrival and a different greeting upon departure), but it wasn’t. In fact if you had thought that the initial greeting was cute, leaving reminded you that it was a ‘dumb’ machine that didn’t care whether you were coming or going never mind pretending that it cared about honouring guests with a suitable greeting. So you can imagine that by the time guests finished sitting on the patio next to this, they were quite clear that their “greeting” was only one of hundreds that day, not special, not meaningful, not even cute.

You like cute? fine, like cute. Go cuddle with your kittens and shake the dust off of your crocheted poodle toilet paper roll cover. Cute has its place, but it needs to stay clear of annoying in my opinion. I think there is an important lesson here that we have the opportunity to grasp. Automating something doesn’t necessarily make it better, particularly if it undermines the very reason for undertaking the activity in the first place.

Thanks for reading.
Greg. 

When I’m not solving problems and thinking about my world, I’m working at improving the Liberty Workorder Management System from Greentree Software which has been cutting our customers manufacturing costs since 2002. We automated the parts that made sense (math) and left the customer the flexibility to make their own decisions about how they work with their data. For example, there is no interface with your accounting system, allowing you to keep the two seperate, relying on clear accessible reporting to provide your staff with the production management and costing information they need without handcuffing you to a 10,000 pound gorilla who will kill you if you make a mistake. No, we don’t like accounting software we use very much either. Liberty is available now to be deployed within your organization. We support the configuration and deployment of our system from start to finish so you can be up and running sooner with the benefits of a work order management system that can help your sales staff quote more effectively. Visit the GreenTree Software website to learn more., we’ll take good care of you.

<re-posted from www.greentreesoftware.ca/blog>

Now I’m only interested in addressing change that moves us from an undesirable state to a better state. And I’m only interested in addressing change that is intentional, requiring the will of people to accept it and successfully make a change. There is this principle at work, that people tend to look to a perfect state, and if they can’t achieve that perfect state, then they won’t even attempt to improve things at all.

I’ll apologize, this article has been delayed because I’ve been bogged down with examples and keep missing the essence of what I’m trying to capture for you. I see the process like a bell curve. At first we are blithely continuing on doing something harmful. Then there is information introduced that leads us to believe that what we are doing may not be all good and perfect. We resist the idea, we like the status quo, some early adopters start shifting away from harmful activity. Following this there is a less harmful activity offered, and it becomes more popular/accessible to do things the new way, but the new way is still causing harm. Eventually the information, the education and the innovation continue, and people are moved from doing lots of harm, to doing less harm, to doing no harm, to actually reversing the process and undoing harm (repairing cumulative damage from prior activity).

We saw this with the hole in the ozone layer. We were using CFCs and other chemicals that actually caused a depletion of high altitude ozone, which showed up most obviously at the South Pole. Through education about what was going on, we as a global community were able to see harm, see the cause of the harm, make changes to reduce the harm, eliminate the harm and even remedy the harm.

Or take smoking. 50 years ago in North America it was passed off as “sophisticated”, healthy, normal, fashionable, and social. Education about the effects of smoking has been difficult to absorb. People didn’t want to give up their sophistication, their habit, the social aspects of smoking, or their FREEDOM!!! Please someone get me a flag. Even the cigarette companies started “reducing harm” they added filters, bigger filters, reduced tar etc in an attempt to make their products less harmful or decrease the perception of their harm. (How could breathing a carcinogen be bad for me? I breathed it through a paper filter.) Now we have people quitting, and their lungs by wonderful design are actually recovering with the risk of nasty diseases cut by as much as half 1 year after quitting. (We aren’t out of the woods with smoking yet are we?)

Education, publication, and dissemination of information come first. These make qualitative judgements on our actions “smoking may cause cancer” -> “smoking causes cancer” -> “Second hand smoke hurts your children you horrible person”. Now Judgement is a loaded word so lets use the relatively neutral word “evaluation”. An evaluation of a course of action is that it is not beneficial. This is judgement or discernment, or discrimination in the classic sense, but in our North American culture where discriminating shoppers sound horrible and where judging someone’s actions sounds intolerant, we are better off with retaining the idea of evaluating something sans baggage. Nobody likes to have their actions evaluated, and find that the evaluation requires them to change how they are living. But Education and evaluation create an opportunity for change. They show us the door, walking through it is up to us. This education and evaluation is not enough to continue on this pattern of change for the better. There needs to be will as well.

By this point in your life, you are familiar with the resistance of people to change how they do things. Big industry didn’t develop a conscience, they were forced to pollute less by legislation. Very few smokers successfully quit the first time they hear about health risks. There are always explanations for why we don’t change including. It can’t be done, it is hard, it is costly, it is inconvenient, it would hurt the economy, the alternatives aren’t much better, I was born this way, this is my right, and I don’t want to.

Will is essential in making a change. Without will the opportunity to change is merely academic. An interesting theory to be tossed around at the dinner table and then forgotten. The will to improve must stand strong in the face of an entrenched status quo, and in the face of active resistance and even counter-information.

e.g. “The link between human activity and global warming has not been proven” says the senator from the United States who received the majority of his campaign contributions from oil companies… 

Where there is a will, there is a way.  This way can be made easier through innovation (legislation, technology breakthroughs, new mindsets).

Now wanting to do no harm, or receive no harm is worthy, but it takes something more to pull people beyond the point where they stop hurting themselves or their children.  There needs to be a real self-lessness, or a real love that takes place in order to move into the healing phase.  The accountants won’t push us there because they are terrified of the costs of doing more than is required.  The lawyers were satisfied the moment we stopped harming, and are terrified that our attempts to heal could go wrong and cost us dearly. Its the lovers who need to lead this charge.  The idealistic dreamers turned world changers who move beyond “hurting others less” to “not hurting others” to “healing others”.

Lets test out this pattern with a real life example that is bound to have some people plugging their ears and singing “lalala I can’t hear you”.

Our cars consume gasoline that is refined from non-renewable fossil fuels. They produce exhaust that is deadly poison. (If you were to fill a room with exhaust and breath it for a short period of time you would die.) It is a scientific fact that there are a finite number of years of fossil fuels left on earth (http://www.energybulletin.net/659.html), and only a fraction of those fuels can be extracted at reasonable expense. So essentially by driving a gasoline powered car, I’m ensuring that humans consume what little fossil fuels the earth has left. Now the ideal state would be that my vehicle is powered by something plentiful (water) and produces no pollution (clean air). Then I could drive my car with impunity knowing I’m doing no harm (in terms of fuel consumption and air pollution). However, GM, Toyota, Honda, Ford, Chrysler, Mazda and others have not started selling cars that don’t consume fossil fuels or pollute the air. So today at reasonable cost I can’t have the perfect car.

My desire to leap to “perfect” is what makes this change impossible. Were I willing to purchase a car that gets gas mileage / kilometerage? that was twice as good, I could effectively cut my pollution in half, and effectively cut in half my consumption of fossil fuels. Were I able to commute to work with 2 other people, I would effectively cut the pollution from my driving by 2/3 for the days we carpooled. Were I to do both, I could cut my pollution to 1/6 of previous levels. That is a hugely significant change.

Sometimes what blinds us to the possibility of improvement is our insistence on having our cake and eating it too. People think of the 2 weeks a year they spend on summer vacation and insist on purchasing an SUV with lots of “cargo capacity”, which they proceed to drive to work the other 50 weeks a year. (effectively a big empty metal balloon). There is an un-willingness to “sacrifice” (drive an efficient subcompact car), so the improvement in gas mileage becomes negative. I don’t want to carpool with people as that would put constraints on my “lifestyle”, versus I can carpool 1 day per week.  We tell ourselves stories, that are eerily similar to the stories the marketeers tell us, to justify our reluctance to improve and change.

I see incremental change as the best hope of reaching an ideal state. It is slower in terms of total change, but it is easier in terms of disruption, it is easier in terms of economics (consumer and producer).  It is easier in terms of social change and behavioural improvement.  It is far easier to plan a trip to the neighbours than it is to plan a trip to Grandma’s house, but if the neighbour’s house is on the way to Grandma’s house, then the journey in the right direction has already begun.

Do you see places where this pattern of better versus perfect emerges?