Filed under: Quality, Excellence & Design | Tags: bad design, card swipe, door, effectiveness, excellence, Good design, handle, incremental improvement, label, magnetic strip, pull, push, quality
Things are designed for their beauty, their cost, their useability and sometimes just for fun. It is surprising how often we come across things that seem badly designed given the possibility for greatness in design.
At my work we have all struggled to use our very beautiful entry doors. They are polished and shiny with hidden hinges. They are completely symetrical, so that from either side of the door, the door appears the same. So we are all pushing and pulling when we should be pulling and pushing. I expect some designer won an award for the doors, but it wouldn’t be a useability award. Here they are:

My co-worker tackled the challenging doors with an office labeler and some discretely placed hints that have so far not been disturbed by the interior design police.

Sometimes the ingenious methods people come up with to deal with bad design are as enjoyable as good design would be. How many cents did it take to solve the design problem. 5?
In this next photo, can you spot the problem with the card swipe instructions here:

Thats right, the diagram adjacent to the cardswipe indicates that the magnetic strip needs to be on the left… BUT in the digital image on the right, the orange screen clearly displays the magnetic strip on the right. Left? or Right? Well I assumed the hardware was more closely tied to the diagram attached to it and believed the diagram. ”wrong!” It was the digital image on the orange screen that got it right.
Now how many thousands of dollars go into deploying something like a gas pump, and how many people reviewed the design etc. before it got to me the customer. (And how many thousands of people a year have to re-swipe their card because of this bad design?)
I hope you enjoyed these as much as I did, I’ll post more as I find them, so be sure to check back.
Cheers,
Greg.
Filed under: Quality, Excellence & Design | Tags: cost benefit, format, free, office, open, open standard, save money, software, standard, tips
I’m speaking generally in this article and not attempting to show too much favouritism, but I am painting history with a pretty broad brush so I appreciate your accomodation of that.

IBM clone PC
IBM PC vs Apple Hardware
Until recently the “IBM PC” has absolutely killed more proprietary hardware (like Apple products) in affordability.
Our family owned a Laser 128 apple clone, but apart from that we have over the years owned 1 TRS80, 2 386s, 1 486, 2 Pentiums, 1 Celeron, 1 Athlon64, 2Athlons, 1 zeon AND zero apples. Now this is with all the exposure to Apples in the school system (hence the Laser 128)
There was only 1 “Apple” computer company making hardware, but there are many many computer companies building “IBM clones”. We could purchase a 386 for $1500 or we could purchase the same computer from Apple for double the price. IBM decided to “open” the form-factor for their IBM PC so that low cost manufacurers overseas could “clone” or copy the hardware without paying licensing fees or battling an army of lawyers. Suddenly this meant there were 5 -10-15-20 soundcard manufacturers, and 20 video card manufacturers, and 10 hard drive manufacturers and 40 Motherboard manufacturers all able to design compatible products and compete on features and price. While Apple design has remained compelling, it is like Ford’s model T. “Any colour you like as long as it is black”.
I attended a wedding a few years ago and listened to a man chatting at a table who had worked for IBM for years comment; “It’s really too bad that IBM opened up their PC design, they could have made a killing if they had just held onto that and not let others use their design and build components”. He missed it. He didn’t understand that it was precisely because others could have the blueprints that we had commodity computers and incredible demand. (Understand there is high demand for affordable computers, and very little demand for unaffordable computers)
Open Standards let us cooperate and work together
There are lots of smart people out there. They don’t all do things the same way, we have chaos or war unless people can agree on how to work together. that is why we have “standards”. Those attempts to get everyone playing by the same set of rules so we can work together. Some examples;
- A green light in traffic means…?
- In my country we drive on which side of the road?
- A Meter is exactly how long?
- Do you use POP3 or SMTP for receiving or sending email?
- Are you reading an HTML web page right now transferred by HTTP (HyperText Transfer Protocol)?
So standards are smart right? They allow people who are willing to negotiate or compromise to choose a common method (often it is not the “best”) but it is reasonable for the greatest number of people who are willing to collaborate.
Open versus closed design
Some silly companies think that cooperating with others reveals “weakness”. They think that they are smarter than everyone else. They think everybody should do things their way and they work hard to avoid cooperating with others. Lets call them “big brothers” because they like to be in charge of the customer and remove choice. Here the 2 philosopies collide. The collaborators and the “big brothers. Collaborators try to make things like software and file formats work with others including “big brother’s. The “big brothers” work hard to obscure and continually update their formats to make them difficult to copy. Big brother is all about control. Ironically Apple chose imagery from 1984 for their 1984 Superbowl ad where they were urging people to break free from the IBM PC. ROFL! OK, when it comes to file formats, there are many “big brothers” out there. Kudos! It was a brilliant Ad anyways Apple! (as was this um… “modification“)

Big Brother knows best!
Office document formats and the battle for useability
For years, Microsoft’s office formats have been the only game in town. MS Word, MS Excel etc. If you try exporting to another format, they you “lose features” and the docs never did look quite right. Microsoft is no longer the only game in town, but they are holding on hard to the idea that they know best, that cooperation is not as good as being uncooperative inovation. Every version of Microsoft office introduced new formats that would not work with the old versions of the program (or would not work well). In order to make things work, you would have to “upgrade” to the new version. (Now there was nothing wrong with the old one, its just that Auntie Sue bought a new computer that had the new version and now you can’t read what she writes..) So pull out your wallet and pay money every year to be able to continue doing the same things you did last year. That is how the “big brothers” make your life. Expensive and difficult.
Enter the giant killers.
Open Office has been looming on the horizon for years. Their converters for MS Office documents have been getting better and better. Now you can use free software that works pretty much as well as the MS Office programs, and it can convert to and from those formats. Open Office saves you paying hundreds of dollars to Microsoft, and new versions address the version issues Microsoft creates.

Google has created an online system called Google Docs that allows you to create, upload, edit and download documents online. No software other than your web-browser is required, and there is a a high level of compatibility with other office formats.
These companies are making your life easier, more affordable, and are being open and transparent about their formats so that you have fewer hassles. Their “open design” is translating into “Good design” and putting money back in the wallets of people who have been paying “rent” on their software for far too long.
Filed under: Uncategorized | Tags: BC, BC-STV, BCSTV, british columbia, cost benefit, democracy, effectiveness, election, government, improvement, incremental improvement, provincial election, quality, single transferable vote, stv, voting
British Columbians have a unique opportunity to improve the quality of our electoral system on May 12th when our province holds its next provincial election. Under the slogan “Power up the vote”, the BC Citizen’s Assembly is advocating the “Single Transferable Vote” this may be the single most significant opportunity to improve how we vote. Their website tries to anticipate and answer questions about the STV.
The Citizen’s Assembly was charged with making a recommendation directly to the citizens of BC, to improve our voting system. through a process detailed on their website, the BC Citizen’s Assembly determined that the BC-STV system would bring us the most advantages.
Current system
In British Columbia currently there is the system of “first past the pole” the candidate with the most votes wins. Truly it is the simplest system, but upon comparison with other options it is clearly far from perfect. Consider a hypothetical situation with the current system where in a riding there were 4 candidates each receiving 24%, 24%, 25% and 27% of the vote. It is clear that the candidate with 27% of the vote is the winner. However, it is also clear that 73% of the votes were “wasted” / “unrepresented in government” and that the majority of voters preferred someone other than the winner. Here is how the BC Citizen’s Assembly put it…
British Columbians believe that it isn’t fair that a party can form government without having the most votes, or that our province could be left without an official opposition – even if we voted for one. We don’t think its fair that a party can govern as if it had majority support when it doesn’t, or that a majority of votes do not elect anybody, or that some regions may have no representation in government at all.
Regardless of how we vote, British Columbians think elections should be about fair results, greater choice, effective local representation and accountable government.
Proposed system
Basically you only get to vote once, but your vote is more powerful. If you picked a losing candidate, your vote keeps on working to better represent your vote. Check out the 4.5 minute video below. It is brilliant.
Why is there another referendum after the one held in 2005?
In the referendum in May 2005, STV received 57.7% of the total vote and a clear majority in 77 of 79 electoral districts. Although it far exceeded the first bar of receiving majority support in at least 48 constituencies, it narrowly missed the second unprecedented 60% province wide threshold. Clearly this created a problem because only 42.3% supported retaining the current system. Given the results it was entirely appropriate that the people of BC be further more opportunity to explore STV. The question will be put to all the voters in BC in a second referendum, held on May 12, 2009, in conjunction with the next provincial election. If the voters clearly endorse the Citizens’ Assembly’s recommendation, the government has promised it will introduce legislation so that the new electoral system could be in place for the following provincial election in May 2013. http://www.bc-stv.ca/
Vote for the BC-STV
From what I’ve learned in my research, the BC-STV is an improvement that would give British Columbian voters better representation by popular vote. It seems like a brilliant idea, let me encourage you to;
1. Vote for the BC -STV on May 19th 12th. [Updated, Thanks!]
2. Explain the BC-STV to at least 3 other eligible voters so they can be informed.
Happy Voting! Oh, and check out these related videos on Proportional Representation featuring John Cleese and one of the Royal Canadian Air Farce: https://stv.ca/humour
Greg.
Filed under: Quality, Excellence & Design | Tags: bus, carpool, collectivo, environmental, excellence, freeway, government, interstate, mexican, mexico, money, roads, sustainable living, taxi, tips, traffic, transportation, travel
For those of you who know my passions, you will recognize the sparkle in my eyes since traffic is the topic.
I couldn’t believe my eyes as we left the Cancun International Airport. A divided highway with overhead lights on the median. Not only in the city , but in the country stretching for many kilometers. The highway was well marked, well signed, well maintained and in most ways as safe as any other north American Highway.

Good Highway in Mexico South of Cancun
Illuminated LEDs embedded in the roadway guided vehicles to merge. it was impressive even if this tourist highway was not typical of highways elsewhere in mexico.
This highway was a “1/2 freeway” not Interstate standards, but pretty close.
The highway was limited access, had some at grade crossings as well as overpasses. Also seperating it from freeway standard was the provision of the uturn “retournos” where traffic could exit the fast lane, turn around and enter the opposite fast lane. The roadways in mexico often use metal speedbumps embeeded at different interfals where traffic is expected to stop for a police check or an at grade intersection.

Mexican Police checkpoint
I noticed other modes of transportations in cities. Playa del Carmen had more scooters than I’m used to. and more bicycles. Playa had dedicated bidirectional bicycle lanes seperated from traffic by a curb. Practical tricycles pedalled by union tricyclests carry many local deliveries.
Taxis (Playa is a tourist area) are plentiful as well as busses and collectivos. The taxis were similar to anywhere else except for the reputation that Mexican taxi drivers have for being daring. Taxis are not metered there, so negotiate your price before you get it and pay when you get there.
The busses are like the greyhound or charger coaches seen in Canada and USA. Plush seats, airconditioning, TVs, curtains (some seatbelts). Taking a 20 minute ride between towns cost only $1.80 which is a bargain considering a similar trip would cost $5-15 in Canada. It seems that those busses run very regularly. Hourly or every 15 minutes. In Canada you are lucky to get 1/2 a dozen busses in a day. So as a Canadian I can’t help feel like we are being ripped off here. A poorer country like Mexico can make nice regular cheap bus service an option? (Maybe everybody owning a car up here has made that a difficult challenge for the operators here?) I wonder what I’m missing here?
Mexico has something special I haven’t seen elsewhere in North america. Collectivos are 15 passenger vans that operate somewhere between bus and taxi. Heading down the freeway they will pick up people who need a lift as long as there is room left. When full, the collectivo will travel at alarming speeds to get you to your destination and it becomes more like a taxi at that point, leaving main roads to drop you at your destination.

Collectivo
Those are the neat observations I made about Mexican transportation. Thanks for listening, I’m glad I could share some of the things that impressed and surprised me.
Peace
Greg.

















